Returns & Exchanges

At QIDI Tech, we stand behind the quality of our 3D printers and offer a 30-day return window for products in their original condition and packaging. If you are not completely satisfied with your purchase, our dedicated support team is here to assist you with a seamless return or exchange process.

1

Initiate a Request

Contact our customer support team via the official QIDI Tech website or email with your order number and a brief explanation for the return.

2

Technical Assessment

For hardware-related concerns, our engineers will provide remote troubleshooting to determine if a replacement part or a full unit return is necessary.

3

Pack and Ship

Once authorized, securely pack your item in its original box with all accessories and apply the provided return shipping label to the exterior.

4

Refund Processing

After our warehouse inspects the returned item to confirm its condition, your refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing